NOA DG Advocates Digital Solutions for Improved Public Sector Performance and Accountability
The Director-General of the National Orientation Agency (NOA), Mallam Lanre Issa-Onilu, has called for the adoption of digital tools to enhance performance and accountability in Nigeria’s public sector.
Issa-Onilu made this recommendation while participating in the Executive Programme on Integrated Performance, Accountability, and Digital Risk Management for Public Sector Leaders held in Casablanca, Morocco. The programme, organised by the Bureau of Public Service Reforms (BPSR) in collaboration with the Africa Development Studies Centre (ADSC), aims to strengthen digital governance, accountability, and citizen-focused service delivery across Nigerian institutions.
In his address, the NOA DG showcased the agency’s use of digital innovation, particularly the AI-powered CLHEEANplatform, which provides real-time responses to citizens’ inquiries on government policies. He recommended this approach as a model for boosting performance and transparency in public administration.
The event was formally opened by BPSR Director-General, Dr. D.I. Arabi, who noted that the training aligns with President Bola Tinubu’s eighth governance priority—promoting inclusiveness through the application of key performance indicators.
The sessions featured expert contributions, including a presentation by Moroccan reform specialist Hasnaa Boutzil on citizen-centric reforms, transparency, merit-based governance, and infrastructure development tailored to public demand.
Participants engaged in practical analyses using tools such as the Balanced Scorecard, Strategy Maps, Logic Models, and the Theory of Change to assess and improve performance frameworks.
Representatives from key Nigerian agencies such as NITDA, AMCON, and the Ministry of Finance attended the programme, alongside facilitators Victor Walsh Oluwafemi, Youssef Talabi, and Dr. Idahosa Osamhanze, who led discussions on reform strategies aimed at building a more effective, accountable, and digitally driven public service.
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