FCCPC SUMMONS AIR PEACE OVER FAILURE TO REFUND TICKET FARES.

The Federal Competition and Consumer Protection Commission (FCCPC) has summoned Air Peace Limited's management for allegedly failing to refund customers even when flights are cancelled, potentially contravening the Federal Competition and Consumer Protection Act (FCCPA) 2018.

The FCCPC, in a statement issued on Monday in Abuja by its Director of Corporate Affairs, Ondaje Ijagwu, says it has issued a formal summons dated June 13, requiring the airline to appear before the commission’s Abuja headquarters on June 23.

The commission emphasized that the airline must produce documentary evidence, including complaint logs for refunds, total records of processed refunds, list of cancelled flights, and remedial actions taken to mitigate consumer hardship.

The FCCPC warned that failure to comply with its directives may attract severe sanctions, including fines or imprisonment. 

Ijagwu said the FCCPC had in 2024, commenced inquiries into separate allegations of exploitative ticket pricing, including substantial price hikes for advance bookings on certain domestic routes by Air Peace.

Acknowledging that the airline responded to the inquiry by instituting legal proceedings seeking to restrain the Commission from continuing its inquiry, the director said the Summon was a different matter from the inquiry.

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